Terms and Conditions

Effective Date: 14/03/2025

Welcome to Poket AI! These Terms and Conditions (“Terms”) govern your use of our WhatsApp chatbot service powered by WhatsApp Business APIs. Poket AI helps users register, request information, and access relevant services and support.

By using Poket AI, you agree to comply with and be bound by these Terms. Please read them carefully.

  1. Acceptance of Terms

By accessing or using Poket AI, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please refrain from using the chatbot.

  1. Use of the Service

Poket AI is intended to assist users with services including but not limited to:

  • Registration and onboarding
  • Customer support and enquiries
  • Product information and guidance
  • Referral assistance and benefit activation

You agree that:

  • You will provide accurate and complete information when prompted.
  • You will not misuse the chatbot or attempt to interfere with its operation.
  • You will not use Poket AI for unlawful purposes, fraud, or abusive conduct.
  1. User Responsibilities

By using Poket AI, you agree to:

  • Use the chatbot in compliance with all applicable laws and regulations.
  • Ensure that your personal information remains secure.
  • Notify us immediately if you suspect unauthorized use of your information or account.
  • Provide information that belongs to you, or that you are authorized to share.
  1. Data Privacy

We respect your privacy. Any personal information you provide will be handled in line with our Privacy Policy, which explains how we collect, store, process, and protect your data.

By using Poket AI, you consent to the processing of your information for the purpose of providing services through the chatbot.

  1. Service Limitations & Liability

While we strive to provide accurate and reliable assistance through Poket AI:

  • We do not guarantee that all chatbot responses will be accurate, complete, or error-free.
  • Poket AI provides automated support and may not replace professional advice where required.

To the maximum extent permitted by law, Poket AI and its operators are not liable for:

  • Direct or indirect damages, losses, or claims arising from the use of the chatbot.
  • Delays or service interruptions caused by technical faults, networks, or third-party platforms (including WhatsApp).
  1. Suspension & Termination

We reserve the right to suspend, restrict, or terminate access to Poket AI at our discretion if:

  • You violate these Terms.
  • You provide false information.
  • You engage in harmful, abusive, or fraudulent behaviour.
  • You attempt to disrupt or compromise the service.
  1. Changes to Terms

We may update these Terms from time to time. Any updates will be effective immediately upon posting or sharing through official Poket communication channels.

Your continued use of Poket AI after changes have been made constitutes acceptance of the updated Terms.

  1. Contact Information

If you have any questions or concerns regarding these Terms, please contact us on WhatsApp:
👉 https://wa.me/27817776193?text=Hi%2C%20please%20help