Privacy Policy

Poket Money Group
(FSCA / POPIA / Digital Channels & AI Compliant)
Last updated: 31 October 2024

  1. Introduction

This Privacy Policy governs the processing of Personal Information by Poket Money Group, which includes:

  • Poket Insure (licensed Financial Services Provider where applicable)
  • Poket Money
  • Poket Mobile
  • Poket AI

The Group operates in accordance with:

  • The Protection of Personal Information Act, 4 of 2013 (POPIA)
  • The Financial Sector Regulation Act
  • FSCA conduct standards, Treating Customers Fairly (TCF), and applicable insurance and financial services laws.

By using any of Our Services, You acknowledge and accept the practices described in this Policy.

  1. Definitions
  • FSCA means the Financial Sector Conduct Authority of South Africa.
  • FSP means a licensed Financial Services Provider as defined under FAIS.
  • Personal Information has the meaning assigned in POPIA.
  • Automated Processing means processing without human intervention, including AI-driven decisions.
  • Digital Channels include WhatsApp, USSD, mobile apps, websites, chatbots, voice systems, and APIs.
  1. Lawful Basis for Processing (POPIA & FSCA Alignment)

We process Personal Information on one or more of the following lawful grounds:

  • Performance of a contract or policy
  • Legal and regulatory obligations (including FAIS, FICA, FSCA requirements)
  • Consent (explicit where required)
  • Legitimate interests, provided such processing does not override Your rights
  1. Personal Information We Collect

4.1 Financial & Regulatory Data

  • Full name and ID number
  • Date of birth
  • Contact details
  • Policy, account, or transaction details
  • Verification data (KYC / FICA where applicable)

4.2 Digital & Usage Data

  • Device identifiers
  • IP address
  • Interaction logs (including WhatsApp and chatbot conversations)
  • App and website usage behaviour

4.3 AI & Automated Interaction Data

  • User prompts and responses
  • Conversation metadata
  • Decision-support outputs (non-binding)
  1. WhatsApp & Messaging Platform Disclosure

By engaging with Poket Money Group via WhatsApp or similar messaging platforms, You acknowledge that:

  • Conversations may be stored, monitored, and analysed for:
    • Service delivery
    • Compliance
    • Training and quality assurance
  • WhatsApp is a third-party platform, governed by its own privacy policies
  • We do not control WhatsApp’s infrastructure, but only process data relevant to Our Services

Sensitive information should only be shared where explicitly requested and necessary.

  1. Poket AI & Automated Decision-Making Disclosure

6.1 Nature of Poket AI

Poket AI is used to:

  • Provide information
  • Assist with onboarding and support
  • Improve service efficiency
  • Offer decision-support tools

6.2 No Financial Advice Disclaimer

Where Poket AI is used:

  • Outputs do not constitute financial advice as defined under FAIS
  • AI-generated responses are informational and assistive only
  • Regulated advice, where applicable, is provided by authorised representatives

6.3 Automated Decisions

Certain processes may involve automation. You have the right to:

  • Request human review
  • Challenge or query automated outcomes
  • Obtain an explanation of decisions that materially affect You
  1. Internal Group Data Sharing (FSCA-Compliant)

Personal Information may be shared within Poket Money Group for:

  • Integrated service delivery
  • Compliance monitoring
  • Risk management and fraud prevention
  • Customer support and reporting

All Group entities:

  • Apply consistent security controls
  • Are bound by confidentiality and POPIA obligations
  1. External Data Sharing

We may share Personal Information with:

  • Regulated service providers (payment processors, insurers, administrators)
  • Regulators and authorities, including the FSCA
  • Auditors, compliance officers, and legal advisors
  • Technology providers, under strict data processing agreements

👉 We do not sell Personal Information.

  1. Cross-Border Transfers

Where data is processed outside South Africa, We ensure:

  • Adequate data protection safeguards
  • POPIA-compliant contractual protections
  • Secure hosting and access controls
  1. Retention of Records (FSCA & POPIA)

Personal Information is retained:

  • As required by FAIS, FICA, FSCA, and tax laws
  • For audit, compliance, and dispute resolution
  • No longer than necessary for lawful purposes
  1. Your Rights

You have the right to:

  • Access and correct Your Personal Information
  • Object to processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Regulator

Requests can be submitted using the contact details below.

  1. Security Safeguards

We implement:

  • Encryption and access controls
  • Role-based data access
  • Secure hosting environments
  • Staff confidentiality obligations

Despite safeguards, no system is completely risk-free.

  1. Children & Vulnerable Persons

Services involving minors require parental or guardian consent, where applicable, in line with POPIA and FSCA principles.

  1. Changes to This Policy

We may update this Policy to reflect:

  • Regulatory changes
  • New technologies (including AI)
  • Service enhancements

Updates will be published on Our platforms.

  1. Contact Information

Poket Money Group
Email: info@poketmoney.co.za